Uber Driver Refuses to Transport Blind Woman with a Service Dog
When Mollie Baland with a rare eye condition wanted to go to Regis University by Uber Thursday morning, she was not allowed into the car by the driver for her service dog. Then the man just drove away, leaving the blind student and her service dog, Ferris, walking to class in the snowstorm morning.
Baland was born with nearly-blind eyes and can’t see things until they are very close. She got her furry friend Ferris who has been well trained at Guide Dogs of America. Normally they prefer to walk to school, but in the freezing cold winter, they found it hard to balance and ensure safety on icy ground. This is the reason why Baland decided to take a Uber to the class. But she did not expect to be treated so unfairly.
Under the Americans with Disabilities Act and Uber’s policies, drivers can’t say no to disable people with service animals. This kind of refusal, even once, can result in drivers’ permanent removal from the Uber platform. This is what Uber service dog policy writes.
But the realities vary much from these written words. The blatant refusal really offended Baland. She then complained this to the Uber whose response drove the woman angry. The platform absolutely did not give enough attention to her experience. It replied that they would deactivate the driver only if they got one more similar complaint.
“I’m very upset with how Uber handled the situation. The guy was only given a warning,” said Baland. “I’m resilient. I just don’t want this to happen to other people.”
Have you ever faced such discrimination when taking a Uber? Share with us your stories and your suggestions on what Uber should do to end such offence.